Reference

What ibc222 Does With Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use the lobby — and how we protect it.

No data sold to third partiesEncrypted account storageYour rights, on requestTouch 'n Go eWallet & Boost coveredContact us to update or delete
ibc222 What ibc222 Does With Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is handled — or you want to request a correction, access your records, or raise a concern — reach us through any of the channels below. For account-specific queries, have your registered email address ready so we can verify your identity before sharing or updating any information.

Team online

Live Chat

Start a chat session directly from the lobby. We handle data queries the same way as account support — have your registered email on hand for verification.

Email Support

Write to our support address for detailed data requests, including access, correction, or deletion. We aim to respond to all written privacy queries within a reasonable timeframe.

Account Help Centre

Log in to your account and navigate to Help to submit a data request form. This route links your query directly to your verified account record.

HOW WE PROTECT YOU

Our Approach to Data Security and Retention

Security at ibc222 starts at the account layer. Every login session uses an OTP sent to your registered number, so unauthorised access is flagged before it reaches your wallet or transaction history. We periodically review the data we hold and remove records that no longer serve a purpose, in line with our retention schedule. Players in Melaka and across Malaysia can expect the same data standards on mobile as on desktop — the protection does not change by device.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies via your browser at any time, though some features may reset.

Payment Data Handling

Deposit and withdrawal records — including transactions via GrabPay and FPX — are stored in encrypted logs. We do not pass your full payment credentials to any marketing or analytics partner.

Account Security Steps

OTP verification at login, session timeouts after inactivity, and the option to flag suspicious activity through live chat keep your account data from being accessed without your knowledge.

Data Retention and Deletion

We hold your data while your account is active and for a post-closure period as required by applicable law. Request deletion via email or live chat; we will confirm the outcome in writing.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how your personal data is managed on ibc222. If your question is not covered here, live chat or email support are both available for account-specific data requests.

We collect your name, email address, contact number, and the payment method you link — such as Touch 'n Go eWallet, Boost, or GrabPay. Device and session data are also logged for security purposes.

We do not sell your data. We share it only with the payment processors needed to complete your transactions — for example, the rail behind your DuitNow or FPX transfer — and with service providers bound by confidentiality obligations.

Submit a data access request via live chat or email with your registered account details. We verify your identity first, then provide a summary of the data we hold on your record, where local law permits.

Yes. Contact us through live chat or email to request deletion. We will remove data that is no longer legally required to retain and confirm the outcome to you in writing once the process is complete.

We use session and preference cookies to maintain your login state and lobby settings. Clear or block cookies through your browser settings at any time — note that some account features may not function as expected afterward.

Transaction records are encrypted and stored in audit logs. We never store your full PIN or wallet credentials — those stay inside your e-wallet app and are not accessible to us.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.